About the Role:

We are looking for a highly experienced and dynamic VP Customers to lead and scale our publisher-facing customer success and professional services teams. This role is pivotal in building long-lasting partnerships with our clients, optimizing their programmatic monetization, and ensuring the highest levels of satisfaction and retention. Reporting directly to the CTO, the ideal candidate will bring deep expertise in the AdTech ecosystem, particularly within the programmatic landscape, combined with strong operational and technical leadership skills.

What you’ll be doing:

• Lead, grow, and mentor the Customer Success and Professional Services teams to deliver exceptional support and strategic guidance to our publisher partners.
• Develop and implement customer success strategies that maximize revenue growth, customer retention, and satisfaction.
• Act as a neutral, trusted advisor between clients and internal teams, ensuring fluent communication and alignment on expectations.
• Drive high-value engagements across onboarding, optimization, upsell, and renewal phases.
• Collaborate closely with Legal and Commercial teams to manage client agreements, including negotiating terms, amendments, and renewals.
• Ensure full compliance and understanding of contractual and legal obligations within customer engagements.
• Understand and optimize programmatic revenue flows, including the RTB (Real-Time Bidding) lifecycle on the publisher side.
• Provide technical leadership and consultative expertise, particularly around Prebid.js, header bidding strategies, and related programmatic technologies.
• Establish and maintain strategic relationships with key demand partners and monetization platforms.
• Represent the “voice of the customer” internally, influencing product development, technical solutions, and operational improvements.
• Report regularly to the CTO on key metrics, escalations, and strategic account developments.
  

Who you are:

• 7+ years of experience in AdTech, leading Customer Success and Professional Services teams.
• Deep knowledge of programmatic advertising, RTB lifecycle, and publisher-side monetization.
• Strong technical background, including deep understanding of RTB mechanics, Prebid.js, and related publisher-side technologies.
• Experience managing client-facing contractual negotiations and collaboration with internal legal functions.
• Fluent in English, with excellent written and verbal communication skills.
• Strong leadership style: neutral, fair, highly collaborative, and strategic.
• Demonstrated success working with demand-side platforms and monetization companies is a strong advantage.
• Proven ability to navigate complex technical and commercial conversations with C-level executives.
• Self-starter with the ability to thrive in a fast-paced, entrepreneurial environment.

Preferred Qualifications

• Hands-on experience working with Prebid Server and server-side header bidding environments.
• Familiarity with analytics platforms, SSPs, DSPs, and AdOps best practices.
• Experience scaling customer success organizations during periods of rapid company growth.

About the team:

Intent IQ offers a service that allows advertisers to identify and reach their target audience without relying on third-party cookies. The Core team is at the heart of the company’s technology, responsible for developing and maintaining our flagship product: a cutting-edge identity graph. This identity graph is built by processing vast volumes of data sourced from high-throughput online signals and large-scale files.

The team manages the ingestion, transformation, and storage of data in big data databases, ensuring seamless operations across distributed, cloud-based systems. Core engineers collaborate closely with the Data Science team to design and maintain complex, scalable pipelines that power the identity graph, leveraging advanced algorithms and innovative approaches. Operating in a fast-paced environment, the Core team plays a pivotal role in delivering a top-tier, market-leading product. Their work directly impacts the accuracy, performance, and scalability of the identity graph, solidifying the company’s position as a leader in the industry.

What you’ll be doing:

• Manage a diverse  team of backend developers, providing guidance, support, and mentorship to effectively achieve goals.
• Set technical direction and best practices for the team, ensuring high-quality code, system architecture, and adherence to development standards.
• Take a hands-on approach, actively participating in the full development lifecycle, including design reviews, detailed design, and code reviews.
• Contribute to the ongoing maintenance and optimization of features in production, ensuring system stability and performance.
• Work closely with cross-functional teams, including Data science team, QA engineers and DevOps, to ensure seamless integration and successful project outcomes.

Our tech stack:

Included among others: Java, Python, Cassandra, Aerospike, Protobuff, AWS services (SQS, Lambda (Python), S3, athena, DynamoDB), Spring, Redis. 

Who you are:

• 6+ experience working as a Software Engineer in a fast-paced and technically challenging environment.
• 2+ years of proven experience managing a development team including code review and architecture decisions, sprint planning, and delivery ownership.
• Proven Experience leading end-to-end development projects – from translating product needs into technical tasks to execution and delivery
• Strong server-side (Java – Spring) experience
• Experience with mission critical distributed systems for high throughput and low latency.
• Ability to translate feature requirements to high-level design in mentoring and conducting code reviews.
• Experience with Big Data DB 
• Experience working with Microservice architecture and distributed messaging technologies
• Experience in Data oriented development
• Experience with cloud platforms- preferably AWS
• B.Sc. in computer science or equivalent- advantage
• Experience in the AdTech, understanding of ORTB- A huge advantage

About the team 

Are you passionate about delivering exceptional client experiences and unlocking the power of data in the AdTech ecosystem? We are seeking a Customer Success Manager (CSM) to join our CS team who help our clients succeed in leveraging cutting edge identity solutions.

.

What you’ll be doing:

As a Customer Success Manager, you will be a trusted partner to our clients, acting as their voice within Intent IQ. You’ll collaborate closely with internal teams to solve challenges and continuously enhance our solutions.

Your role will include:

• Client Onboarding & Enablement: Lead seamless onboarding processes to set clients up for success.
• Relationship Management: Build and maintain strong client partnerships by understanding their goals, challenges, and business needs.
• Data Insights & Strategy: Analyze performance data and provide actionable recommendations to optimize client strategies.
• Training & Support: Deliver tailored training sessions and provide resources to help clients maximize their use of our solutions.
• Growth & Retention: Proactively monitor account health, identify opportunities for growth, and drive client satisfaction.

Who you are:

• 3+ years of experience as a Customer Success Manager in the AdTech industry
• Strong knowledge of DSPs, SSPs, DMPs, and programmatic advertising
• Ability to interpret complex datasets and translate insights into strategic recommendations.
• Excellent communication skills with a proactive, solution oriented approach.
• Strong spoken and written English and Hebrew  
• Willingness to work with U.S.-based clients, including partial overlap with U.S. business hours
• Familiarity with platforms such as Salesforce, Slack, Jira, and an ability to quickly adapt to new tools.

If you are eager to make an impact in the fast paced AdTech industry and thrive on helping clients succeed with cutting edge technology, apply now and become an integral part of Intent IQ’s journey to redefine identity resolution.

Why join us?

• Be part of a fast-growing company that is reshaping identity resolution in AdTech.
• Work in a collaborative and dynamic environment where your contributions make a real impact.
• Enjoy a hybrid work setup: 4 from the office, 1 day from home.

About the team 

Are you passionate about delivering exceptional client experiences and unlocking the power of data in the AdTech ecosystem? We are seeking a Customer Success Manager (CSM) to join our CS team who help our clients succeed in leveraging cutting edge identity solutions.

What you’ll be doing:

As a Customer Success Manager, you will be a trusted partner to our clients, acting as their voice within Intent IQ. You’ll collaborate closely with internal teams to solve challenges and continuously enhance our solutions.

Your role will include:

• Client Onboarding: Help guide new clients through setup and activation processes.
• Account Support: Maintain regular contact with clients to understand their goals and challenges.
• Data & Insights: Analyze campaign performance and prepare insights that help clients improve results.
• Training: Deliver product training and share best practices with client teams.
• Team Collaboration: Work cross-functionally with product, support, and data teams to ensure client success.

Who you are:

• B.A. in Economics, Business Administration, Marketing, or a related field – must
• 1+ year of experience in a client facing role (Customer Success / Account Management / Analyst)
• Strong analytical skills and comfort working with data and spreadsheets
• Ability to interpret complex datasets and translate insights into strategic recommendations
• Excellent communication and organizational skills
• Strong spoken and written English and Hebrew  
• Willingness to work with U.S.-based clients, including partial overlap with U.S. business hours
• A proactive, curious mindset and eagerness to learn about the AdTech industry
• Familiarity with tools like Excel, PowerPoint, or platforms such as Salesforce, Slack, or similar –  a big plus

If you’re looking to launch your career in the fast-paced AdTech industry and are excited to learn, grow, and make an impact by helping clients succeed with innovative technology, we’d love to hear from you.

Why Join Us?

• Get your foot in the door at a top AdTech company with global impact.
• Learn from experienced industry leaders and grow your career in a dynamic environment.
• Work with innovative technology shaping the future of online advertising.
• Enjoy a hybrid work setup and a supportive team culture.